Service Lead

Location Bourne
Discipline: Care and Support
Job type: New
Salary: £26,629
Contact name: Michelle Perez Casta

Contact email:
Job ref: 002083
Published: 2 months ago

Service Lead


Bourne , PE10

Hours: 38 per week

Salary: £26,629 PA


Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on!


Who are Ambient Support?


Ambient Support, a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with mental health needs and people with learning disabilities.

You will be responsible for the day to day running of our supported living services and staff, in Bourne. As a service leader you will ensure that everyone we support has the means to express their needs and wishes and ensure they clearly recorded and shared with all members of the team , as well as making sure that the best interests of each person we support is at the centre of any decisions made about their life, and to work in partnership with them, their advocates, family, friends, and significant others.


Key Responsibilities of our Service Lead:

  • Ability to work flexibly, responding to the needs of the service, ensuring that the home has 24-hour staff cover, 365 days of the year.
  • Be part of an on-call arrangement
  • Lead the Operational Performance of their service(s) to proactively identify, escalate and contribute to the management of potential risks.
  • To lead continuous improvement approach to our Quality Framework and undertake appropriate audits.
  • Lead, develop, empower, and engage your team to do their very best work and create an environment and culture that promotes Ambient Support as a great place to work.
  • To effectively manage budgets, both in relation to staff costs and non-staffing costs.
  • To ensure that everyone has the means to express their needs and wishes and that methods of communication are clearly recorded and shared with all members of the team.
  • To develop and deliver local recruitment and retention plans across the cluster of services you are responsible for.


Skills and attributes of our Service Leads

  • Care Certificate, a Diploma in Health and Social Care or related qualification. Level 3 QCF or willingness to undertake.
  • Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
  • Have or be prepared to embed the service model associated with the customer group you are working for i.e., active support, life start or recovery star approach.
  • An awareness and understanding or diversity issues, including non-discriminatory practice.
  • Knowledge and awareness of health and safety issues within the workplace
  • Literacy skills (for report writing), verbal skills (for communication) and numeracy skills (for managing budgets)


Becoming part of the Ambient family brings benefits too!

  • Flexible working, enabling work-life balance.
  • National Living Wage paid regardless of age, including under 25s.
  • Training and development
  • ‘Refer a Friend’ bonus scheme.
  • ‘Season Ticket’ loan & ‘Bike to Work’ schemes.
  • 30 days (pro rata for hours worked). This is inclusive of Bank Holidays.
  • Membership of Health Service Discounts scheme
  • Free access to a comprehensive Employee Assistance Programme


We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.


We are committed to Safeguarding. An enhanced DBS clearance is required for this post. References will also be obtained for all roles.