Care Hours Coordinator

Discipline: Care and Support
Job type: New
Salary: £24,331
Contact name: Sonia Abban

Contact email:
Job ref: 003362
Published: 7 days ago

Care Hours Coordinator


Home Based


38 hours per week




Ambient Support is a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with a mental health need and people with a learning disability.

We have a fantastic new opportunity for you.


Working closely with Service Leads within the North Division you will ensure that the people we support have the highest standards of care and support through effective allocation of staff. You will direct the team to ensure quality and safety standards are maintained and that person centred support hours are delivered effectively to ensure the people we support needs and choices are met to enable people to life the lives they way they choose.


Key Responsibilities:


To organise and populate the rotas for the teams across the North Division.


*       To plan commissioned hours across supported living homes for people with learning disabilities residing in Lincolnshire, Staffordshire, Leicestershire, Derbyshire and Nottinghamshire.


*       To ensure core and shared hours are be delivered on a rolling basis.


*       1:1 hours will be planned by local teams with each person we support on their weekly activities planner each month. This will then need to plan on each service rota for the next month on an ongoing basis.


*       To coordinator core care hours, or shared hours and 1-2-1 hours commissioned by each local authority.


*       Ensuring four weekly / monthly rotas are completed in advance and shared with local staff teams.


*       Actioning request of changes from Service Leaders and Locality Managers to meet the needs and wishes of each person we support.


*       Ensuring that training and annual leave bookings are in allocated on each local rota and cover arranged.


*       To make full use of our bank support work team by maintaining regular contact and building strong relationships.

*       To ensure all rota changes are completed and shared with all team members across the North Division.


*       To ensure rotas are completed on the agreed digital format and saved in the centrally.


*       To update and submit weekly finance trackers for each service, where commissioned hours are under or over this must be raised with the relevant locality manager immediately.


*       To report on delivered hours to the locality managers and Divisional Director at the end of each month per service.




*       Desirable NVQ Level 3 in Adult Health & Social care - advanced level or equivalent qualifications or working towards.

*       Proficient in MS Office and web-based services.




*       Experience of working directly in a care coordinator role, adult health, and social care, learning support or public health / health improvement

*       Experience of working in health, social care, and other support roles in direct contact with people

*       Experience of working within multi- professional team environments

*       Experience or training in personalised care and support planning.

*       Experience of data collection and using tools to measure the impact of services.


Skills and Knowledge:


*       Excellent people skills and the ability to interact well with others.

*       Effective verbal and written communication skills and the ability to prepare comprehensive reports.

*       Passion for helping people and providing personalised care.

*       Strong leadership and management skills and the ability to motivate others.

*       In-depth understanding of the organisation’s policies

*       Ability to maintain a high level of confidentiality and respect each person we support.

*       Proficiency with computers and Microsoft office tools – Microsoft Word, PowerPoint, Excel, and Teams.

*       Strong analytical skills

*       Ability to manage multiple tasks at a time and prioritise to respond competing demands.


The benefits for you: 


In return for your hard work, we offer our Care Coordinator:


*       Basic entitlement is 22 days (pro rata to hours worked).  Bank Holidays are in addition.

*       Extensive access and support to recognised qualifications.

*       Access to our Employee Assistance Programme (EAP)

*       Excellent career progression, extensive training and support will be provided. We offer QCF training (recognised by the City & Guilds) which can lead to formal nationally recognised care qualifications. There is opportunity to progress to more senior positions for individuals with the right skills, abilities, and attitudes.

*       Ambient Support operates a free employee benefits discount scheme. This gives discounts on large number of retailers on the high street and over the internet saving employees and their families potentially £100’s of pounds a year off their purchase. Retailers include Apple, Primark, Sainsbury’s, Superdry, Tesco’s and Thomas Cook. Interest free season ticket loans for travel.

*       Pension Scheme: There is an Ambient Support pension scheme with employer/employee contributions if the qualifying criteria are met for auto enrolment.

*       In addition, we also operate a bike to work scheme and a childcare voucher discount scheme.


We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone. 

This post shall be subject to a 6-month probationary period during which your performance will be monitored on a regular basis by your line manager.


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