Care Home Manager
Hazlemere Lodge Residential Home
High Wycombe, Buckinghamshire
Accountable to: Head of Buckinghamshire and Hertfordshire Services
Disclosure Level: Enhanced check for regulated activity
Hazlemere Lodge is a friendly 64 bedded residential care home with Nursing consisting of 4 separate units caring for individuals with both physical frailty and dementia. Co - located at the Hazlemere Lodge site is St James Court consisting of a 12 flat extra care facility for individuals living independently but who require some additional support.
Hazlemere Lodge requires an experienced, enthusiastic manager who can demonstrate significant previous experience managing complex needs in a nursing setting. The current manager is retiring and has done an excellent job with her valued & loyal team. We are proud that the home has recently been rated as good by CQC, We are therefore seeking a home manager who can continue to deliver the high standards promoted within the home & who will provide trust & confidence to our community partners.
You will be responsible for the day to day running of both the home and extra care facility, overseeing all activities across the two facilities. As the Registered Manager with CQC you will be responsible for making sure the quality of the services and care provided meets the highest standard of care is maintained in accordance with Ambient Support’s policies and procedures and all regulatory requirements.
To People We Support - This section has been written from the residents’ perspective.
• We want you to put us at the centre of your daily job and ensure that our support is based on our individual needs;
• We want you to be sensitive, flexible and spontaneous, and able to make us laugh; we would love you to spend some time with us on a regular basis at lunch or for tea and coffee;
• For those of us with mobility issues, you will ensure that support and encouragement with movement and independence, is available at all times;
• You will also support us all to access the local community, regardless of our needs, co-coordinating activities, walks, trips in the car (i.e. taxis) to cafes, churches, etc.
• You will ensure that our food is well prepared, well cooked, served hot and in the appropriate portions, with the appropriate cutlery and crockery and that your team will support any of us that need additional support to eat our meals;
• We like you to create a homely and pleasant environment, ensuring that the housekeeping and domestic duties, including cleaning, making beds, care of linen/ clothes etc. are completed on a daily basis, in order to keep our home clean and tidy;
• We all have specific health and care needs; therefore we need you to ensure that each one of us has a Care and Support Plan; to ensure that these are kept up to date daily, painting a full picture of our lives and what is important to and for us;
• Although we need you to liaise with our families, friends, GPs and other professionals, we want you to keep our choices and rights in mind when acting on our behalf;
• We want you to work as a team, to chair our residents’ meeting on a regular basis and to organise regular family meetings so they can be updated on what is going on in the Home;
• We would like you to promote and organise Dementia forum evenings to support any of us living with Dementia and our family to better understand this.
To Staff - This section has been written from the staff’s perspective.
• We are looking for a manager who will continue developing our person-centred team and make a real difference to people’s lives by:-
• Coaching and mentoring staff
• Creating an environment where people can problem solve and find solutions together
• Using the skills and interests of staff
• Ensuring that systems are in place to enable staff to be supported, supervised and trained appropriately
• We need you to feed back to senior managers any barriers to practice including within policies and procedures which prevent staff delivering the care required.
• We are seeking someone who recognises the importance of staff support, communication and management Including:-
• Induction and probationary periods
• Supervision and appraisal meetings
• Team meetings
• Individual and team training and development plans
• Addressing any issues of conduct or performance.
• Ensuring that staff are recruited to all posts who have the appropriate approach and competencies to undertake their roles.
• Ensuring that all staff are appropriately trained to fulfil their roles and have completed all mandatory training.
To the Organisation
The new manager will be responsible for ensuring that systems are in place to support individuals to carry out their roles safely including compliance with: -
• Regulatory requirements (including NMC)
• Care policies and procedures
• Record keeping
• Required staffing levels maintained
• Effective communication with corporate services
• IT systems within the organisation are appropriately used
• Monitoring performance in relation to quality and contract compliance
• Marketing and selling the beds and ensuring that voids are filled at the earliest opportunity.
• Ensuring that the service remains within the agreed budget.
• Implementing the organisation’s quality standards and quality assurance systems.
• Complying with the specific requirements of partner contracts including providing all performance monitoring
• The registered manager will be responsible for: -
• Abiding by Ambient Support’s ‘Delegated Authority’ policy when purchasing or ordering goods and supplies.
• Ensuring that all of the Fundamental Care Standards are implemented and that the service is rated by CQC as ‘Good’ or ‘Outstanding’.
• Ensuring that the CQC are notified of any occurrences in accordance with the regulations.
• Ensuring that staffing levels are maintained in line with the dependency levels of the residents.
• Meeting all the requirements of Fire Safety and Health and Safety Legislation at all times.
• All Ambient Support staff must understand and actively participate in the Safeguarding, Health and Safety and Equality and Diversity policies and procedures to ensure that service users, other staff and stakeholders are safe and respected in Ambient Support services.
• All Ambient Support staff must ensure that confidentiality is maintained regarding all aspects of care relating to servicer users and all issues relating to the Scheme and Ambient Support
The manager is responsible for: -